Case Management Training Institute

The Case Management Training Institute (CMTI), generously funded by the CT Department of Housing, was created to provide a comprehensive training program for individuals with case management responsibilities in AIDS services, AIDS housing, domestic violence, homeless shelters, and transitional living programs, regardless of how the positions are funded (i.e. DPH, HOPWA, DOH, and DMHAS).


Please click on these links for detailed information on CMTI's Policies & Procedures:

Registration & No-Show Policy

Inclement Weather Procedures


Click on the title(s) below to register. Unless otherwise noted, all sessions are 9:30 a.m. - 12:30 p.m.

Wednesday, September 14, 2016 @ Center Congregational Church, Meriden

Maximum capacity for "Crisis Intervention & Dealing with Difficult People" has been reached and registration is now closed. If you would like to be placed on a waiting list please send an email to Catellia Casey at

Crisis Intervention & Dealing with Difficult People

Presented by Melanie Alvarez, AIDS Connecticut

People living with HIV have varying degrees of mental and social functioning and may present to their providers during periods of crisis or agitation. In this training case managers will learn about what constitutes and triggers crisis and suggestions for how to deal with people in crisis. In addition, participants will learn what constitutes a “Difficult Person,” receive tips on how to deal with difficult individuals and situations, as well as personal safety planning.